Terms & Conditions

1. Who you are contracting with

Acriva (the "Service") is provided by Prudent Capital Holdings Group LLC ("we", "us", "our"). By creating an account, subscribing, or continuing to use the Service you agree to these Terms & Conditions. If you use the Service on behalf of an organisation you confirm you have authority to bind that organisation; if you use it as an individual you confirm you are of legal age to enter a contract.

Questions about these terms can be sent to support@acriva.app.

2. What the Service does

Acriva is decision-intelligence software for real estate investors and professionals. It imports property records, rent estimates and sale and rental comparables from connected data providers, locks each sourced field to its provider and retrieval date, and produces deterministic valuation, cost, return and offer figures from the inputs you supply.

Acriva is an educational analysis tool. It is not an appraisal, and nothing in the Service is investment, legal, tax or appraisal advice. AI features reason only over figures present in your file and data returned by connected providers; you remain responsible for verifying every figure before acting on it.

3. Your account

You must provide accurate registration information and keep it current. You are responsible for keeping your credentials confidential and for all activity that occurs under your account. Tell us promptly if you believe your account has been compromised.

4. Acceptable use

You must not misuse the Service. In particular you must not:

• use the Service for any unlawful purpose, or in breach of data provider, MLS or fair housing rules;
• send fraudulent, deceptive, harassing or unsolicited bulk messages using content produced by the Service;
• infringe the intellectual property or privacy rights of any person, including property owners whose records you access;
• interfere with the security or integrity of the Service, including introducing malware, probing, scanning, or scraping;
• reverse engineer, resell, redistribute, or circumvent technical or plan limits of the Service.

5. Licence and intellectual property

We grant you a limited, non-exclusive, non-transferable right to use the Service within the plan you have selected. We retain all ownership of the Service and its intellectual property, including software, models, documentation and branding. You retain ownership of the data and content you enter, and grant us a limited licence to host and process it solely to provide the Service.

Data returned by third-party providers remains subject to that provider's own licence terms.

6. Payment, subscriptions and taxes

Subscriptions are billed in advance on a monthly or annual cycle and renew automatically until cancelled. Annual plans are charged upfront. Applicable sales tax or VAT is added at checkout.

Payment, billing, tax, cancellation and refund mechanics are handled by our reseller. See Paddle's Buyer Terms at https://www.paddle.com/legal/checkout-buyer-terms and our Refund Policy.

7. Our reseller and Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

8. Service availability

We work to keep the Service available and accurate, but we do not guarantee uninterrupted or error-free performance. Connected data providers may change, delay or withdraw data outside our control. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

9. Suspension and termination

We may suspend or terminate access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations. You may cancel your subscription at any time; access continues until the end of the paid period. After termination you may export your data for 30 days, after which it may be deleted.

10. Liability

To the fullest extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the fees you paid in the twelve months before the claim. We exclude liability for indirect, consequential or special damages, including lost profits, lost data or lost goodwill. Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or any liability that cannot be excluded by law.

You agree to indemnify us against claims arising from your content, your unlawful use of the Service, or your breach of these terms.

11. Changes, governing law and general

We may update these terms; material changes will be notified in-app or by email, and continued use after the effective date constitutes acceptance. These terms are governed by the laws of the State of Florida, United States, and the courts of that jurisdiction have exclusive jurisdiction, without prejudice to mandatory consumer protections in your country of residence.

You may not assign these terms without our consent. We may assign them in connection with a merger, acquisition or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control.