Refund Policy

30-day money-back guarantee

Prudent Capital Holdings Group LLC offers a 30-day money-back guarantee on Acriva subscriptions. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date, for any reason, including simply changing your mind.

This applies to both monthly and annual subscriptions, and to first purchases as well as renewals charged within the last 30 days.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net and look up your order using the email address you used at checkout, or reply to your Paddle order receipt.

You can also contact us at support@acriva.app and we will arrange the refund with Paddle on your behalf.

How long it takes

Approved refunds are returned to the original payment method. Paddle typically processes them within a few business days; your bank or card issuer may take a little longer to post the credit.

Cancelling your subscription

You can cancel at any time from your account or via the Paddle customer portal linked in your receipt. Cancelling stops future renewals; your access continues until the end of the period you have already paid for.

Questions

If anything about a charge is unclear, contact support@acriva.app before disputing it with your bank and we will resolve it with you directly.